We want you to love your Kiddy Kicks purchase! If you’re not satisfied, here’s how to return items.
1. Returns Eligibility
✅ Accepted:
- Unworn, unwashed items with original tags/packaging.
- Within 14 days of delivery (UK law).
- Faulty/damaged items (report within 30 days).
❌ Not Accepted:
- Used, stained, or altered items.
- Final sale items (e.g., clearance).
2. How to Return
Step 1: Email us at kiddykickshop@gmail.com with:
- Order number
- Item(s) to return
- Reason (optional)
Step 2: We’ll send:
- A return authorization number (required).
- Instructions for mailing to:
Kiddy Kicks Returns
182 Saint Benedicts Road, Birmingham, B10 9DN, UK
Step 3: Ship items securely (we recommend tracked mail).
3. Refunds
- Processing Time: 3–5 business days after we receive your return.
- Method: Refunded to your original payment.
- Deductions: Return shipping costs (unless item is faulty).
4. Exchanges
- Size exchanges depend on stock availability. Contact us first!
5. Faulty Items
- Email photos of defects within 30 days for a free replacement or refund.
6. Non-Returnable Items
- Socks/underwear (hygiene reasons).
- Custom/personalized orders.
7. Questions?
📧 Email: kiddykickshop@gmail.com
📞 Phone: +44 7570 860337
Note: This policy complies with the UK Consumer Rights Act 2015.